Eccentrix Wireless E-Mails Are Being Migrated
  Last Updated: Thursday, January 30, 2014 at 07:30 CST

WebMail Info | E-Mail Client Config | Where are we in the process? | IT WON'T WORK!?!(FAQ/Fixes)

Currently we are in the process of migrating eccwireless.com e-mails to a more robust platform.  This is being done for several reasons.  Some of these were outlined in the first (#1 and #1 [fixed]) e-mail you received.  You should have received at least four different e-mails regarding the changes and providing you with your new password.  If you have ignored these messages or didn't receive them in time please give us a call.


WebMail Information

WebMail for the purpose of this discussion is an online based portal that allows e-mails currently stored on the server to be viewed through web browsers like Internet Explorer, Firefox, Chrome, Opera, and Safari.  Many e-mail clients like Microsoft Outlook, Mozilla Thunderbird, and iMail have traditionally downloaded messages from the server and stored them locally on your machine.  This e-mail is not accessible via WebMail (and because it is stored on your machine will not be touched by our migration).

Old WebMail URL: http://www.eccwireless.com/webmail
(This will be available during the entire process.  Including for a period of time after the migration.  However, no new mail will be delivered here after step 5 below.)

New WebMail URL: http://webmail.eccwireless.com
(This is available now and the background is blue.  After step 5 below it will become white.  This is your best option during the entire process!)


Useful E-Mail Client Configuration Information

 Users shouldn't have to do any reconfiguration to their e-mail clients unless they were configured in a special manner.

Supported Configurations

This is not meant to be an exhaustive list, but rather a list of possible configurations that should work.  If you need assistance reconfiguring your client please log into the new webmail and use it to contact emailadmin[at]eccwireless[dot]com.

Inbound Servers

mail.eccwireless.com (current & suggested)
pop.everyone.net (after migration only if you are having SSL issues)

Outbound Servers (Requires SMTP Authentication)

 mail.eccwireless.com (current)
smtp.eccwireless.com (current & suggested)
smtp.everyone.net (after migration only if you are having SSL issues on Port 465)


Where are we in the process and what happens next?

 Process (Simplified)

1) Send affected users emails with their new passwords.

2) Swap users to new passwords. (Scheduled for 2014-01-22 Night)

3) Run a test copy of all the e-mails. (Scheduled for 2014-01-23 Morning)

3.5) There has been a slight speed bump that requires some additional provisioning. It will likely be early next week before we continue with the copy.

4) Run initial copy of all the e-mails.

5) We swap over to the new service.  The new webmail will be available at this point.
(If you have been using webmail.eccwireless.com you may have to force a refresh of the page (normally Shift + F5 or Shift + click refresh))

6) Run final copy of e-mail.

7) Verify results.  If you are missing e-mail please contact me immediately via the emailadmin address!

(Old e-mail will be kept on the old server until at least January 31, 2014 for you to verify everything was moved.)


 It Won't Work!?!?

 This section has been created for common issues.

Symptom: Not receiving new e-mail in mail client.
Issue: Improper handling of DNS caching by e-mail scanners like AVG.
Fix: Reboot Computer

Symptom: Not receiving new e-mail in webmail.
Issue: Likely using the wrong url or caching.
Fix: Use http://webmail.eccwireless.com.  If that doesn't work try holding shift on your keyboard and clicking refresh on your browser.

Symptom: Not able to send e-mail with client.
Issue: Likely no SMTP Authentication enabled.
Fix: Look under "How Do I Enable SMTP Authentication?" for your client and follow the instructions. Use the webmail to contact me if you need help with a specific client. 

 


How Do I Enable SMTP Authentication?

Find your client version below and follow the instructions.

Microsoft Outlook 2002 (XP) and 2003

  1. From the Tools menu, choose "Accounts."
  2. Select the "Mail" tab.
  3. Select your account and click "Properties."
  4. Click on the "Servers" tab.
  5. Check the box next to "My Server Requires Authentication."
  6. Click "OK."

Note: Please make sure that "Log on using Secure Password Authentication" is not checked.

Microsoft Outlook 98 and 2000

  1. From the Tools menu, choose "Accounts."
  2. Select the "Mail" tab.
  3. Select your account and click "Properties."
  4. Click on the "Servers" tab.
  5. Check the box next to "My Server Requires Authentication."
  6. Click "OK."

Note: Please make sure that "Log on using Secure Password Authentication" is not checked.

Microsoft Outlook Express

  1. From the Tools menu, choose "Accounts."
  2. Select the "Mail" tab.
  3. Double-click the appropriate account.
  4. Select the "Servers" tab.
  5. Check the box next to "My Server Requires Authentication."
  6. Click "OK."

Microsoft Outlook Express for Macintosh

  1. From the Tools menu, select "Accounts."
  2. Double-click on your account.
  3. Under "Sending Mail," you will see "Click here for advanced server settings." Click this to open the settings.
  4. Check the box next to "SMTP server requires authentication."
  5. Click "OK."

IncrediMail 618 and Higher

  1. From the Tools menu, choose "Accounts."
  2. Select your account and click the "Properties" button.
  3. Click on the "Servers" tab.
  4. Under Outgoing Mail Server, check the box next to "My Server Requires Authentication."
  5. Click "OK," then "Close" on the Mail Accounts window.

Microsoft Entourage 2001

  1. Open Entourage and click "Tools."
  2. Select "Accounts" from the pull-down menu.
  3. Double-click your account.
  4. On the Account Settings window, scroll to the "Sending Mail" category toward the bottom.
  5. Click on "Click here for Advanced Sending Options."
  6. Check the box next to "SMTP Server Requires Authentication."
  7. Close this window by clicking the box in the upper-left corner.
  8. Click "OK."

To ensure that the new settings are configured properly, we suggest that you close Entourage and reopen it before attempting to send or receive messages.